The Buck Stops with Your Customer Service Staff

In the daily battle of conducting business and serving your customers, it is often the customer service staff that acts as the front line. They are the ones dealing with customers on a daily basis. From taking orders to solving problems or providing information, these dedicated professionals are responsible for leaving clients with a high level of satisfaction so they keep coming back.

National Customer Service Week, is the time most companies and organizations choose to honor these key team members. This is the time to put a smile on the faces of your staff members so they will in turn spread their optimism and goodwill to the customers who mean everything to your company or organization.

Kick off Customer Service Week with a breakfast. Service bagels, juice and coffee in custom imprinted mugs that feature your company logo and some words of appreciation. Have key members of your company make a speech or presentation to let everyone in your company know the value of good customer service.When choosing gifts or recognition items, there are hundreds of items to choose from. Employees can show their pride by wearing lapel pins, t-shirts, hats or jackets. Casual wear with your company logo is alway popular. Food gifts such as custom or stock designed candies make for a fun and festive event. And lunch bags, drink ware and totes with your personalization are always used and appreciated.

So remember to honor the true soldiers of your company who put themselves on the line for your success - your customer service staff.

Michael Lerner is a recognized expert in the field of corporate gifts and employee recognition.