Ordering Instructions & Information
Minimum Quantities: We value every order and are are proud to offer the lowest minimums of promotional products in the industry. In some cases, even lower minimums may be available - please call us to see if a particular item is available at less than minimum.
Blank Goods: Most promotional items in our line are available blank (no personalization). In most cases, these products are available under the minimum imprinted quantity and sometime are offered at a lower price. Call us for to order or for more information.
Imprint Colors & PMS Matches: Each item that we offer is available with standard imprint colors. These colors vary from item to item, but we strive to provide generally accepted variations of the most popular colors.
If you want us to match your organization's exact color(s) and they are not an offered standard, we can offer this service on most products for a nominal chage of $45. Call us to place orders with specific PMS (Pantone Matching System) color match requirements.
Also note that many items come with a choice of multi-color imprints. Methods such as process color or embroidery allow us to match any color or colors at no additional charge
Imprint Methods: Depending on the item, a specific method is used to produce the best look for your logo or message. In some cases, you will be offered a choice of methods. The most popular decoration choices for our promotional products include:
Art Instructions: We request that you send at least 300 dpi (dots per inch) vector artwork saved in EPS format. If you are not sure about how your logo or art is saved, send us what you have and we will prepare it for imprinting.
You can also mail your logo to us if you have extremely high quality artwork in black.
If you choose an item with a process color imprint or multi-color embroidery, please send a sample of the logo in full color with your art files so we have a reference.
Send logos or art to: firstname.lastname@example.org
Proofs: We will email a proof (fax is available also) upon request or if our art or production department feels that the customer must check on content, position or the overall quality of the imprint. We cannot send a proof on most rush orders in order to maintain production. Call for more information.
Production Time: Standard lead times vary by product. Production days indicated our working days (exludes weekends and holidays). Many items can be produced in a hurry with our RUSH service. You can find a selection of promotional products with three, two and even one day production time. Proofs are not available for most 1-2 day rush orders.
If you need your items by a specific date, make sure to choose the right shipping method to get your goods from one of our factories to your facility.
Shipping: We ship orders by UPS. FedEx and USPS are also available. We also ship to Canada. For other international destinations, please call for more information.
To determine the cost of shipping, you can see the amount after you complete entering your order in our online shopping cart (before you checkout) or you can call us for the amount as well. We know that you often have a budget or need a preapproval for your order, so the amount you are quoted is the amount you pay. For large volume orders or heavy weights, we will be glad to provide you with a quote for alternate shipping methods such as common carrier trucking.
Available UPS shipping methods:
Payment Terms Promos On-Time accepts MasterCard, Visa, Discover and Amercian Express. Open accounts can be established with proper credit information or a purchase order. Please call for more information.
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